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The Business Case

Your Message is Our Business

Technical Communication

Diverse economy

Technical communication is as diverse as our economy. We’re involved with information design, usability, quality assurance, marketing, editing, online Help authoring, instructional design, graphic & technical illustration, requirements analyses, design specifications, database & system architecture, and product guide books, for example. Experienced professionals tend to be good leaders and managers, though their résumés show a succession of independent, sole-writer, contracts.

What Do Technical Communicators Do?

Before you can develop an effective communication product, you have to know what you’re to speak about and to whom you’ll speak. If you miss on either of these, you won’t get the job done. Thus:

The process of developing information products in technical communication begins with ensuring that the nature of the audience and their need for information is clearly identified. From there the technical communicator researches and structures the content into a framework that can guide the detailed development. As the information product is created, the paramount goal is ensuring that the content can be clearly understood by the intended audience and provides the information that the audience needs in the most appropriate format. (from Wikipedia)

Thus, technical communication permits managers, administrators, engineers, and support staff to use the same software and hardware tools, despite their differences in perpective, dialect, and work environments.

Our profession involves many fields, including:

  • Technical Writing
  • Technical Editing
  • Technical Illustration
  • System analysis
  • Information Architecture
  • Usability
  • User Interface Design

Technical Communication

that’s all James River Technical Communications is about

Our profession also includes the professional, scientific, medical, and technical industries. No single individual is an expert in all areas of the profession, although there are quite a few very good generalists “out there.”

Technical communication involves creating easily understood and used content.

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