Invoicing You

Fixed-fee pricing is best for you and for James River Technical Communications. We strongly suggest a fixed fee for most projects, but we do perform work on projects on a Time & Expenses—hourly—basis. Fixed-fee works best on longer term projects that are more complex; time & expenses, or hourly billing, works best when you have a document, blog, or brochure (for example) that you want us to edit and publish.

Every company claims its products and services are affordable, and they usually are. But, to what group of clients? Our pricing is geared toward small- and medium-sized businesses and individuals. We know you have to control costs; we do, too. We understand that, while you recognize your need to better communicate your messages, you may very well be inhibited by the spectre of using a large firm to create them.

We are a small firm with solid professional skills who work with and for you. We tailor our costs so that you can afford us. Our contracts remove the stress you may expect from engaging a contractor.

Fixed-Fee

We customarily offer our services for your project for a fixed, mutually-agreed fee. You’ll know what you’ll pay without regard to how many people we assign to your project or how many hours they invest in the work.

James River Technical Communications will deliver on-time and within your budget, each and every time you use our services.

We’ll conduct on-site and phone interviews to carefully and completely identify your requirements, build our estimate, and make you an offer for your project. When you accept our proposal, we work for the price in our contract—there’ll be no change unless you ask us to add elements to your project.

Time & Expenses

If you prefer, we will work for you on a time & expense basis, charging you for the time we’ve expended and relevant, authorized expenses we’ve incurred.

Labor Categories

The categories of labor we provide include:

• Project Management
• Technical Writer
• Technical Editor
• Technical Illustrator
• Web Developer
• Database Developer

The cost of each differs with the role and expertise required by the complexity of the assigned task.

Invoicing

For short-term, fixed-fee contracts, we require a 50% down payment and invoice the remainder when you accept our final deliverables. With longer term fixed-fee projects, we typically require 25% down and invoice you at quarterly intervals, the last of which corresponds to the conclusion of our project.

• On time & expense contracts, we invoice you on a weekly basis. If necessary, we can extend this to biweekly invoicing.
• Our invoices are usually payable on demand. Depending upon the assignment and the customer, we can extend Net 15 terms.

Warranty

James River Technical Communications provides a 90-day warranty for our services following acceptance of our work. In other words, if you find an issue with what we’ve done for you, we’ll make the change for free. This does not include items that were not included in our contract and statement of work or changes that you need to add after you accept the project materials we provide.

Are We Cheap?

No. We’re in business to make money. However, our services are reasonable and affordable. Our products are never “cheap.”

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Your Message is Our Business!