Add Value

The design and implementation of your documents is almost as important as the technical design of your product. After all, your sales will be directly affected by the customers’ ability to use your product. Even if your product meets or exceeds every functional need of your customers, they have to understand its use.

What Value Do You Get?

James River Technical Communications has the experience and skill to design your documentation to meet the needs of customers for products and services.

A good technical communicator is both your customer’s advocate to you and your team’s advocate to your customers.

Increased Value

I understand and implement usability best practices as well as proven writing and organization skills. These, by themselves, add value to your products by reducing confusion among your customers or Web site visitors.

What Best Practices Should You Use?

Consider these:

• Usability
• Audience Analysis
• Readabiity
• Voice
• Content Organization & Orientation
• Web Standards (W3C)
• Search Engine Marketing
• Search Engine Optimization