Communication Issues

What? You’ve experienced problems with your documentation projects? Well, haven’t we all? Here are some problems, or issues, we've discovered from our work with some clients.

Schedulus Inflexibilus

It’s show time! Product testing is due now, the delivery date looms on the horizon, and you don’t have the documentation you know you need.

Solution

There are no miracles: no one will come in today and deliver your finished writing project yesterday. You can, however, bring in James River Technical Communications to deliver your documents quickly and efficiently.

Bucksus Lostus

For reasons beyond the individual’s control, the writer you've brought in isn’t able to work. If you let the writer go, you’ll repeat the “new-to-the-project” learning curve. That means time, and time is money. Plus, you can’t recover the money you’ve paid for the writer’s time and services so far.

Solution

Fixed-fee pricing reduces stress on you and your budget. With James River Technical Communications, you pay one fee for your documentation.

Cruxes Motlius

The documentation you have just doesn’t read well or the versions don’t “track.” How can you push your new product out the door to meet the marketing department’s rather, oh, optimistic deadlline?

Solution

Your legacy documents were prepared piecemeal. James River Technical Communications will plan a documentation road map for your business. Then, all communications will have a similar look and feel and present your information as you wish it to be.

Conversionus Impossiblus

Your legacy documents were prepared using different software and by different writers in different, and divergent, voices from that you use today. For that matter, the documents you have that were created with Microsoft Office^® XP don’t work so well with Office^® 2007. You know that those legacy documents have to be brought into the 21^st century. But, how?

Solution

There’s a lot of software to publish information: Word, Framemaker, InDesign, Epic. Are you looking for a single–source solution? Maybe XML makes sense. You’ll want James River Technical Communications to quickly identify the best and most efficient publishing tool for you.

Sick Training Syndrome

Customers who take training you provide don’t learn your product. They feel the content is about the bells and whistles instead of howto use your widget to do their work. Most comments indicate their confusion. Who’s the most confused?

Solution

James River Technical Communications learns how people use your products and builds user guides, presentations, and computer–based training from that knowledge.

The important thing is, there are solutions to your documentation issues. In each case, the starting point is to use a skilled practitioner who has the right tools.