Invoicing You

Fixed-fee pricing is best for you and for James River Technical Communications. I strongly suggest a fixed fee for most projects, but I perform work on projects on a Time & Expenses—hourly—basis, too. Fixed-fee works best on longer term projects that are more complex; time & expenses, or hourly billing, works best when you have a document, blog, or brochure (for example) that you want me to edit and publish.

Every company claims its products and services are affordable, and they usually are. But, to what group of clients? My pricing is geared toward small- and medium-sized businesses and individuals. I know you have to control costs; I do, too. I understand that, while you recognize your need to better communicate your messages, you may very well be inhibited by the spectre of using a large firm to create them.

I have solid professional skills and work with and for you. I tailor my costs so that you can afford me. My contracts remove the stress you may expect from engaging a contractor.

Fixed-Fee

I customarily offer my services for your project for a fixed, mutually-agreed fee. You’ll know what you’ll pay without regard to how many people are assigned to your project or how many hours I invest in the work.

James River Technical Communications will deliver on-time and within your budget, each and every time you use my services.

I’ll conduct on-site and phone interviews to carefully and completely identify your requirements, build our estimate, and make you an offer for your project. When you accept my proposal, I work for the price in our contract—there will be no change unless you ask me to add elements to your project.

Time & Expenses

If you prefer, I will work for you on a time & expense basis, charging you for the time I expended and relevant, authorized expenses I incurred.

Labor Categories

The categories of labor I provide include:

• Project Management
• Technical Writer
• Technical Editor
• Technical Illustrator
• Web Developer
• Database Developer

The cost of each differs with the role and expertise required by the complexity of the assigned task.

Invoicing

For short-term, fixed-fee contracts, I require a 50% down payment and invoice the remainder when you accept my final deliverables. With longer term fixed-fee projects, I typically require 25% down and invoice you at quarterly intervals, the last of which corresponds to the conclusion of our project.

• On time & expense contracts, I invoice you on a weekly basis. If necessary, I can extend this to biweekly invoicing.
• My invoices are usually payable on demand. Depending upon the assignment and the customer, I can extend Net 15 terms.

Warranty

I provide a 90-day warranty for my services following acceptance of the final deliverable. In other words, if you find an issue with what I’ve done for you, I will make the change for free. This does not include items that were not included in our contract and statement of work or changes that you need to add after you accept the project materials I provide.

Am I Cheap?

No. I am in business to make money. However, my services are reasonable and affordable. My products are never “cheap.”