1. Trust Your Designer
(Blog/Current)

Let’s say that you need a new hot water heater and that you’ve decided on a make and model from a particular manufacturer. Before you sign the purchase order, do you call the manufacturer’s production ...

2. Document Architecture—What Is It?
(Blog/Archive)

... system analysis and information design. We know the tools that are available and we know the best practices used in our field. We won’t give you a “pie-in-the-sky” white paper recommending solutions far ...

3. Let's Talk about Design
(Blog/Archive)

Hardware and software engineers are designers by nature and training. They design the infrastructure of the product and build the mechanics that allow it to function. The product, or widget, they produce ...

4. Looking for Something?
(Blog/Archive)

... and general public information about a product or service, instead. Information Design & Usability The design and implementation of your documents is almost as important as the technical design ...

5. Who Are You Looking For?
(Blog/Archive)

Technical communicators—writers, editors, designers, Web developers—are involved with information design, usability, quality assurance, marketing, editing, online Help authoring, instructional design, ...

6. Added Value
(Business Case/For Technical Communication)

The design and implementation of your documents is almost as important as the technical design of your product. After all, your sales will be directly affected by the customers’ ability to use your ...

7. Technical Communication
(Business Case/What is Technical Communication)

Technical communication is as diverse as our economy. We’re involved with information design, usability, quality assurance, marketing, editing, online Help authoring, instructional design, graphic & ...