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It’s show time! Product testing is due now, the delivery date looms on the horizon, and you don’t have the documentation you know you need.
For reasons beyond control, that writer you've brought in isn’t able
to work. If you let the writer go, the “new–to–the–project” learning
curve will be repeated. You’ve paid money that can’t be recovered
since the writer didn’t cause the delay.
The documentation you have just doesn’t read well or track between versions.
Your legacy document were prepared with different software from that you use today. You know that those legacy documents have to be brought into the 21st century. But, how?
Users who take training you provide don’t learn your product. They feel the content is about the bells and whistles instead of how they can use the Widget in their work. Most comments indicate their confusion. Who’s the most confused?