Value-Add Help Your Customers
The design and implementation of your documents is almost as important as the technical design of your product.
After all, your sales will be directly affected by the customers’ ability to use your product. Even if your product meets or exceeds every functional need of your customers, they have to understand its use.
I have the experience and skill to design your documentation to meet the needs of customers for products and services.
I understand and implement usability best practices as well as proven writing and organization skills. These, by themselves, add value to your products by reducing confusion among your customers or Website visitors.
I help you use these best practices to increase the value of your communication products:
Content Organization & Orientation
Web Standards (W3C)
Search Engine Marketing
Search Engine Optimization
A good technical communicator is your customer’s advocate to you and your team’s advocate to your customers.