My Professional Services

Professional Service

One Project—One Price

I offer professional communication services to you, your company, or your organization. I deliver the projects you assign to me on-time and on-budget.

Get My Brochure!

What Service Do You Need?

Business Documentation Communicating the proper message to the correct audience is of utmost importance to you and your company, regardless of whether yours is a small, medium, or large firm. I help you present your message to your customers, suppliers, staff, and shareholders.
System Documentation System documentation demands clarity and consistency. I have the background and expertise with system analysis and documentation to help your development teams ensure a successful product.
Web Content Online communication continues to be a major problem. The medium is no longer new, yet it’s getting newer by the day and by the device!

Skills

My experience is in system analysis, technical writing, editing, desktop publishing, and Web content. I am an effective leader, manager, and mentor. Doing business as James River Technical Communications, I bring these software skills to your project:

Documentation

  • Requirements Analyses
  • Information Security
  • Web Content

Word Processing

  • MS Word
  • WordPerfect
  • OpenOffice

Desktop Publishing

  • FrameMaker
  • InDesign
  • PageMaker
  • MS Publisher

Graphics

  • Visio
  • Illustrator
  • PhotoShop
  • SnagIt

Web Design

  • Joomla
  • Drupal
  • WordPress
  • Dreamweaver

Database

  • Access
  • Excel
  • Oracle Server
  • Oracle Forms

Document Management

  • LiveLink
  • SharePoint

Presentations

  • PowerPoint
  • Persuasion

Help Authoring

  • RoboHelp
  • Doc–to–Help

Project Management

Microsoft Project

Hardware

  • PCs
  • Laptops
  • Sun workstations
  • Macintosh
  • UNISYS & IBM mainframes

Operating Systems

  • Windows
  • MacOS
  • Solaris
  • Trusted Solaris
  • UNIX
  • MS-DOS

Return on Your Investment

Technical communication—good, effective technical communication—directly affects your bottom line. Look for newer, more efficient, and more effective ways to get our message out to serve your clients and to potential consumers.

My Rates

No matter the skill or the value offered, it always comes down to Money: Can you afford me?

The rates I quote are "standard" and may differ from those I negotiate with specific clients. I take into account the status of my client—I apply different scales to businesses and non-profits, depending upon their situations.

You can depend on this: You are able to afford me!

Get My Estimate for Your Project!

Documentation Services

Publication Commercial Rate/hr Notes
Requirements Analysis $45.00
  1. Entire package for the fixed fee quoted
  2. Available to commercial clients only
Design Specification $45.00
API/Programming Guide  $55.00
Quick-Start Guide  $55.00
Administrator Guide  $65.00
User Guide  $65.00
Policy & Procedure Manual  $75.00  
Proposal Response  $75.00 Financials data not included
Presentation Material $125.00

Formats:

  1. PowerPoint
  2. PDF
  3. Open Office

Note: Other media or document types available on request.

Website Services

I work exclusively with open-source Content Management Systems.

Website Design & Deployment

Website Model Open-Source CMS/hr Notes
Brochure $45.00
  1. Client is responsible for establishing own Web hosting.
  2. Website will be developed separately on my Development site.
  3. I set up Google Analytics & Search Console accounts for the site.
  4. I promote each site to Google & Bing.
  5. Upon client approval, I transfer the developed site to client’s Web host.
  6. I deliver complete user documentation only for an open-source CMS (Joomla, WordPress, Drupal) site.
E-commerce $45.00
Social Networking $45.00

Website Support

These are add-on services to support existing sites.

Service Commercial Sites Notes
Images $25.00/image Includes cost of royalty-free stock image purchased, preparation, & installation
Image Galleries $65.00/gallery Includes preparation & configuration of a static or sliding image gallery averaging 15 images
Web Content Creation/Editing $45.00/article Includes SEO functions & tagging
Website Maintenance $120.00/month Includes: 4 hours per month, CMS, component, & extension software updates; complete Website backup

Payment Terms & Methods

  1. New clients pay up-front for contracted hourly services as agreed in our contract before I begin work.
  2. Clients pay 50% of the negotiated cost of a fixed-fee contract before I begin work.
  3. I invoice only on an "On Receipt" basis.
  4. I accept payments via company or personal check, cash, or PayPal.
  5. I do not accept payments via e-check, telecheck, or through any online gateway other than PayPal.

Warranty

I provide a 90-day warranty for my services following acceptance of the final deliverable. In other words, if you find an issue with what I’ve done for you, I will make the change for free.

This does not include items that were not included in our contract and statement of work or changes that you need to add after you accept the project materials I provide.

Why Remote Work

How do you profit—increase your profit—if your contractor works from a remote site?

  • Do personnel or staff expenses eat the lion’s share of any company’s budget.
  • How can you manage a contractor’s work if he or she isn’t sitting in a cubicle at your site?

Let’s face it: the classic personnel management model—on-site observation and monitoring—may not be best for your bottom line today, particularly with subcontractors you take on occasionally. It’s expensive to bring in a new employee or a contractor.

Many companies see technical communicators as overhead and have, therefore, out-sourced this support as much as possible. That’s where I fit best.

Low Overhead

The cost of doing business always rises. Almost everything seems to be rising, except profits. Business is all about profit, of course. Today, your costs grow exponentially due to:

  • Commuting & transportation
  • Leasing office space
  • Purchases or leases of office equipment
  • Software license fees
  • Staff turnover

I save you money by working for you from my site rather than yours. You don’t have to provide me with:

  • Office or cubicle space
  • Telephone and e-mail
  • Computer workstations
  • Software licenses
  • Admin support

Of course…Some environments require on-site work. I am happy to work within that framework, too.

You don’t pay me for the time I would wait for the equipment or software you’d have to order for a new on-site accession. I go to you for interviews and project meetings and I am available throughout the day for phone calls or online meetings. I use a commercial Citrix-based professional online meeting tool that eases your work—you won’t have to mess with scheduling the use of your corporate system.

And, you won’t expend any of your resources to support and manage me. I manage myself and deliver your materials on-time and within your budget.

What Do You Provide?

Depending upon the project, you may need to provide a VPN or FTP access to your development system.

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