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References

These files may be of some use to technical writers, editors, and project managers.

Dr. JoAnn Hackos’s presentation describing the benefits and requirements to support single-sourcing.

The CM Lifecycle poster helps explain the content management process.

Detailed description of the data flow diagramming technique by Kenneth A. Kozar.

Overview of information mapping by Information Mapping.

Presentation by Bill Hackos, PhD. and JoAnn Hackos, PhD. about information models—analysis, job flows uses, requirements.

Compilation of jargon (and definitions) that technical writers should avoid (STC).

Presentation by Carol M. Barnum, Ph.D. describing the role of usability testing in producing good documentation and good products.

Article by Seth A. Maislin, Senior Member, Boston Chapter STC published in Intercom about the “lost” art of indexing technical documentation and its revival.

Dr. Janice Reddish’s presentation to IEEE Professional Communication Society about scenarios and personas in documentation.

Presentation by Dr. JoAnn Hackos about the pitfalls of using Help documentation for product users.

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