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References

These files may be of some use to technical writers, editors, and project managers.

Authoring in a Single-Source Environment
 541 Downloads
 405.07 KB
 07-20-2016

Dr. JoAnn Hackos’s presentation describing the benefits and requirements to support single-sourcing.

Content Management Lifecycle
 834 Downloads
 237.36 KB
 07-20-2016

The CM Lifecycle poster helps explain the content management process.

Data Flow Diagramming Technique
 1028 Downloads
 85.05 KB
 07-20-2016

Detailed description of the data flow diagramming technique by Kenneth A. Kozar.

Information Mapping Overview
 1800 Downloads
 69.88 KB
 07-20-2016

Overview of information mapping by Information Mapping.

The Information Model
 478 Downloads
 127.71 KB
 07-20-2016

Presentation by Bill Hackos, PhD. and JoAnn Hackos, PhD. about information models—analysis, job flows uses, requirements.

Jargon to Avoid
 471 Downloads
 22.98 KB
 07-20-2016

Compilation of jargon (and definitions) that technical writers should avoid (STC).

Shaping Knowledge through Usability Testing
 602 Downloads
 413.78 KB
 07-20-2016

Presentation by Carol M. Barnum, Ph.D. describing the role of usability testing in producing good documentation and good products.

The Indexing Revival
 507 Downloads
 257.13 KB
 07-20-2016

Article by Seth A. Maislin, Senior Member, Boston Chapter STC published in Intercom about the “lost” art of indexing technical documentation and its revival.

The Power of Scenarios
 569 Downloads
 739.55 KB
 07-20-2016

Dr. Janice Reddish’s presentation to IEEE Professional Communication Society about scenarios and personas in documentation.

When Users Hate Help
 544 Downloads
 93.24 KB
 07-20-2016

Presentation by Dr. JoAnn Hackos about the pitfalls of using Help documentation for product users.