My more memorable accomplishments as a senior technical communicator include these products and services. Samples of my work are available in my Document Portfolio and my Web Portfolio.

Technical Documentation

  • Developed system and user documentation for Hewlett-Packard in support of their contract with the U.S. Navy to provide the Navy Enterprise Oracle Portal (NEP-O)
  • Created user and administrator guides & online Help for FleetRIDE, a US Navy HR Web application
  • Created systems maintenance document for major Web portal application at Aflac, Inc.
  • Documented CMMI process for Supplier Agreement Management at Anthem Blue Cross–Blue Shield
  • Authored user and installation guides for Virginia Housing Development Authority
  • Produced for Christian Children’s Fund application installation instructions for client workstations in Third World nations; technical instructions for Oracle replication
  • Produced for SunTrust, Inc. comprehensive administration guide for Retail Mortgage Compensation Incentive Plans
  • Authored LiveLink manual, online documentation, HR application guide, acceptance tests, QA database, SDLC documentation, & technology architecture documentation for Philip Morris USA
  • Produced SDM documentation from concept, requirements, design, testing, and user manuals for Nextel Communications—I was a key player in this IT project delivered early and under budget
  • Authored and published user documentation for applications developed in LotusNotes for the Enforcement Division of the US Department of Housing and Urban Development
  • Created and edited technical documents and reports for AirTouch Cellular Y2K project in the Atlanta GA marketing region
  • Created and edited technical documentation for NuTCRACKER™, a product used to port UNIX applications to WindowsNT—I reviewed and edited over 1,000 topics, including commands and utilities, APIs, and macros used by developers
  • Designed & wrote a guidebook for US Navy shipboard oil pollution abatement systems—This project earned an award for Distinguished Technical Communication from the Washington, DC Chapter of the Society for Technical Communication
  • Documented SOPs for the Defense Advanced Research Projects Agency for the development, shipment, installation and operation of remote atmospheric radionuclide monitoring laboratories to monitor Nuclear Non-Proliferation Treaty compliance

System Security Analysis & Documentation

  • Analyzed information security requirements issued by the Virginia Information Technology Agency (VITA). Prepared Information System Security Risk Assessments and Security Plans for agencies such as the State Corporation Commission.
  • Developed & conducted security tests and evaluations, risk assessments, vulnerability analyses, management plans, and accreditation documentation for National Photographic Interpretation Center and Naval Technical Intelligence Center
  • Evaluated security design and integration of custom-built and commercial software products and hardware
  • Authored requirements specification for DISA Secure Mail Guard
  • Conducted risk analysis of a Department of Justice facility
  • Conducted requirements analysis & authored system evaluation objectives and test plans to implement Trusted Solaris secure operating system on Sun workstations
  • Conducted information system analyses for Potomac Appalachian Trail Club

Website Design & Development

Designed, developed, deployed, and manage websites for:

Marketing Communication

  • Created marketing e–mail for Mimaki, Inc.
  • Authored membership and recruiting brochures for the Potomac Appalachian Trail Club
  • Organized and wrote a marketing book for a new cosmeceutical for You Look So Young LLC, a start-up located in Fairfax County, Virginia

NOTE: Much of the work I’ve performed is not available because it was (or is) either classified or protected by client corporate policies.